Frequently Asked Questions (FAQ)
Product Questions
What types of products does Bed Frame Shop offer?
We offer a wide range of bedroom furniture and accessories, including bed frames, bedding, bedroom sets, dressers, headboards, nightstands, pillows, sheets, throws, and vanities & armoires.
Are your products available globally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. If you have any questions about shipping to your location, please contact our customer service team at [email protected].
Shipping & Delivery
What are the shipping options available?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 days after shipment, and Free Shipping via EMS for orders over $50, which delivers within 15-25 days after shipment.
How long does it take to process an order?
Orders are typically processed within 1-2 business days. After processing, you will receive a confirmation email with tracking information.
Returns & Exchanges
What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving it. The item must be in its original condition and packaging. For more details, visit our Returns & Exchanges page.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate a return or exchange. They will guide you through the process.
Payment Methods
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Customer Support
How can I contact customer support?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns regarding your order.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.
Account Management
How do I create an account?
You can create an account during the checkout process or by visiting the ‘My Account’ section on our website.
How do I reset my password?
If you need to reset your password, click on the ‘Forgot Password’ link on the login page and follow the instructions.
Thank you for choosing Bed Frame Shop. We are committed to providing you with high-quality products and excellent customer service. If you have any further questions, please don’t hesitate to contact us.